““I have trained with Emirates, Tiffany and Bulgari but this by far was the best and most effective training. The objectives of the training were clear to me and the content was well articulated and on brand.””
Client Testimonials
Gaiti has been a highly influential part of changing the culture within our organization. Across many spectrums we have drawn on Gaiti’s extensive experience in management and the luxury retail sector. As we grow and take on new challenges we are glad to have Gaiti working in our corner.
SAM VAN DER GRIEND,
MANAGING DIRECTOR,
watches of switzerland
Gaiti has deep insight into global customer mindsets. She floored me with her ability to articulate these insights in a way that was useful to others. I have had the pleasure of working alongside Gaiti, with clients such as Louis Vuitton & Westfield, developing and delivering Cultural Intelligence programs and seen how she draws on her sophisticated understanding of business drivers and customer service to build these skills in others.
Charlotta Öberg,
Founder & Facilitator,
Prisma Cross Consultants
Gaiti is a skilled and focussed practitioner. Her work with our Executive Team has been invaluable. She has the drive and energy to cut through complexity and challenge us to think beyond the day to day, and the importance of clarity in vision and values for the organisation.
Carolyn Barrett, GM People & SAFETY, Rawson Group
Gaiti’s preparation is so thorough, her connection so personable and her listening skills second to none. Her understanding of each client gives her delivery a contextual edge which really brings home her message.
Linda Garske, National SALES Manager, herrmann asia
Gaiti has a natural, authentic delivery, and clearly a keen passion for CQ. Every organisation must facilitate discussions like these. Very actionable.
Firdous Majeed
Microsoft
Gaiti is intelligent, curious and creates methodical and articulate training materials and delivers with a level of perception and intuition to the audience ensuring content relevance and uptake of the message being delivered.
melinda o’rourke, founder/managing director,
mo luxury
Gaiti provided many useful insights and was able to answer our questions while facilitating a very interactive workshop.
Vivienne Webster, Senior Corporate Counsel and Company Secretary, Munich Re
Gaiti has provided wonderful insights into customer perception, customer expectation and luxury delivery for the Kennedy business. We have been delighted to have her valued contribution to our business and will be richer for the experience. Our Exquisite Moments Training Program will lead to a greater customer experience delivery. We look forward to a long lasting relationship.
MARIE BRADEN,
GENERAL MANAGER CUSTOMER EXPERIENCE,
kennedy luxury group
Case Studies
TIME IS LUXURY: LUXURY IS TIME
Curating Client Centricity & Luxury Service
CLIENT
Watches of Switzerland, a luxury watch retailer and family owned business with boutiques across Melbourne, Sydney & Perth.
FOCUS
Curating a personalised luxury service fitting of a proud family business.
Customer Engagement Training - Luxury Etiquette - Train the Trainer - Curation of Culture & Values - HR Framework -
Executive Leadership Development - Strategy Development
RISE & SHINE
Cultivating Organisational Culture
CLIENT
Rawson Group, a homebuilding business with regional dominance across Sydney, Canberra, Newcastle and Dubbo.
FOCUS
Cultivating the culture to pave the transition from regional family business
to Japanese ownership with national ambitions.
Executive Leadership Development - Curation of Culture and Values - Facilitation of Employee Culture workshops -
Employee Experience Audit - Change Management Planning
EXQUISITE MOMENTS
Transforming transactional moments into emotional experiences
CLIENT
Kennedy Luxury Group, a luxury watch and jewellery retailer with boutiques across Melbourne, Sydney & Perth.
FOCUS
Transforming transactional moments into emotional experiences and longer-term customer relationships.
Customer Engagement - Luxury Etiquette - Leadership Development
